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Steak 'n Shake, 1331 Roberts Branch Parkway: 8 March 2020   3 comments

Posted at 12:40 am in closing

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Well, I had to go out to mail something the other day, and decided I might as well check out the Steak n' Shake in Blythewood.

There has already been some discussion of this in various comments, with commenter Sidney putting this down to the classic real-estate trifecta: Location, location, location!. I'm sure that has something to do with it, but I believe the chain is having trouble in general. In particular, I know they exited Myrtle Beach last year and were having lots of problems even before the current mess.

The linked article says they closed 107 restaurants that "could not deliver excellent customer service" in 2019, so something is going on. Wikipedia says they adopted a new franchaise model in 2018, so perhaps that is not working out for them. Apparently some restaurants will re-open as counter-service only operations -- I do not know if this one will be among that group.

I have never eaten at a Steak n' Shake -- Columbia's only other one closed years ago, and has been razed -- but it has always been on my list to try someday. Oh well.

(Hat tip to commenter Shut it Down)

Written by ted on March 26th, 2020

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